Service Agents
AI agents that autonomously resolve customer inquiries — handling case creation, order lookups, returns, and FAQ responses around the clock without human escalation.
Agentforce Implementation
Deploy AI-powered autonomous agents on Salesforce to automate customer interactions, streamline workflows, and deliver intelligent self-service across every channel.
What is Agentforce?
Agentforce is Salesforce's AI platform that lets you build and deploy autonomous agents capable of handling complex tasks across service, sales, marketing, and commerce — without human intervention. These agents reason, act, and learn within the guardrails you define.
Conversational AI
Natural language interactions that understand context and intent
Autonomous Actions
Agents that reason and execute tasks without human intervention
Built-in Guardrails
Safety boundaries ensuring agents operate within defined policies
Multi-Channel
Deploy across web, mobile, Slack, and any digital touchpoint
What We Implement
Sales Agents
Autonomous sales development reps that qualify leads, schedule meetings, answer product questions, and nurture prospects through the pipeline 24/7.
Marketing Agents
AI-powered campaign optimization agents that personalize content, segment audiences, and adjust campaigns in real time based on engagement data.
Commerce Agents
Shopping assistants that provide personalized product recommendations, handle order inquiries, and guide customers through the purchase journey.
Custom Agents
Purpose-built agents tailored to your unique workflows — from IT helpdesk automation to HR onboarding and internal operations.
Agent Builder & Topics
We configure Topics, Actions, and Instructions using Agent Builder — defining what your agents can do, how they respond, and when to escalate to humans.
Our Implementation Approach
01
Discovery & Use-Case Mapping
Identify high-impact use cases where AI agents can drive the most value — customer service, sales enablement, or internal operations.
02
Agent Design & Configuration
Design agent Topics, Actions, and guardrails using Agent Builder. Connect to your Salesforce data, flows, and Apex actions.
03
Testing & Refinement
Rigorous testing in sandbox with real scenarios. Fine-tune agent responses, escalation paths, and safety guardrails before go-live.
04
Deployment & Optimization
Deploy to production across your chosen channels. Monitor performance, analyze conversations, and continuously improve agent accuracy.
Agentforce Use Cases
Real-world scenarios where autonomous agents transform business operations
24/7 Customer Support
Resolve common customer inquiries instantly — order status, returns, account changes — without waiting for a human agent. Seamlessly escalate complex issues when needed.
Lead Qualification & Nurturing
Automatically engage inbound leads, ask qualifying questions, schedule demos, and keep prospects warm — all while your sales team focuses on closing deals.
Knowledge & Policy Lookup
Agents that search your knowledge base, internal docs, and policies to provide accurate answers grounded in your company's trusted data.
Employee Self-Service
Internal agents for IT helpdesk, HR onboarding, expense approvals, and PTO requests — reducing ticket volume and freeing up your internal teams.
Why Choose CodeSierra for Agentforce
Certified Salesforce AI Experts
Deep expertise in Einstein AI, Data Cloud, and the Agentforce platform.
5-Star AppExchange Rating
Trusted by clients worldwide on the Salesforce AppExchange.
Rapid Deployment
Get your first agent live in weeks, not months. Iterative approach with quick wins.
Safety-First Approach
Built-in guardrails, escalation paths, and human oversight from day one.
Ready to Deploy AI Agents on Salesforce?
Let our certified experts help you implement Agentforce and transform how your business operates with autonomous AI.
Schedule a Free Consultation