Salesforce Managed Services
Ongoing Salesforce support, maintenance, and optimization services
Comprehensive Salesforce Managed Services
With 320 monthly searches and low competition (14 difficulty), Salesforce managed services represent a high-value opportunity. Our managed services ensure your Salesforce platform runs smoothly, stays updated, and continues to deliver value to your business.
What's Included in Our Managed Services
System Administration
- User management and access control
- Security and compliance monitoring
- Data quality management
- Backup and recovery
Support & Troubleshooting
- 24/7 helpdesk support
- Issue resolution and bug fixes
- Performance optimization
- System health monitoring
Updates & Maintenance
- Salesforce release management
- Feature updates and testing
- Customization maintenance
- Integration monitoring
Optimization & Enhancement
- Process improvement
- Automation enhancements
- Reporting and analytics
- User adoption programs
Service Level Agreements (SLAs)
| Priority | Response Time | Resolution Time |
|---|---|---|
| Critical | 1 hour | 4 hours |
| High | 4 hours | 1 business day |
| Medium | 1 business day | 3 business days |
| Low | 2 business days | 5 business days |
Benefits of Managed Services
- Cost Efficiency: Reduce internal IT overhead while maintaining expert support
- Proactive Maintenance: Prevent issues before they impact your business
- Expert Knowledge: Access to certified Salesforce professionals
- Scalability: Services that grow with your business needs
- Focus on Core Business: Free your team to focus on strategic initiatives
Frequently Asked Questions
What's the difference between managed services and support?
Managed services include proactive administration, monitoring, and optimization, while support typically focuses on reactive issue resolution. Managed services provide comprehensive ongoing management of your Salesforce environment.
Do you offer 24/7 support?
Yes, we offer 24/7 support for critical issues. Standard support hours are available for non-critical requests.
Can you handle Salesforce releases?
Absolutely. We manage Salesforce releases, test new features in sandbox environments, and ensure smooth transitions to production.