Salesforce AppExchange Partner — rated 5/5 by clientsSee our AppExchange listing
HomeSolutions OverviewAll solutionsSalesforce ImplementationSalesforce ConsultingSalesforce DevelopmentSalesforce IntegrationSalesforce Managed ServicesAgentforce ImplementationSalesforce CustomizationSalesforce Data MigrationCPQ & Revenue CloudReports & DashboardsExperience Cloud PortalsHire a Salesforce DeveloperIndustries We ServeAll industriesHealthcareFinancial ServicesManufacturingRetail & E-commerceReal EstateLogisticsNon-ProfitEducationMoreCase StudiesPricingCoursesBlogCareersAbout UsGet Started
Free to enrolNewBeginner

AI Literacy for Employees — EU AI Act Training

Practical, non-technical AI literacy for every employee — meet EU AI Act Article 4 with confidence.

5 learners41 mins on-demand videoUpdated 7/2026
Enrol free on UdemyAll courses
AI Literacy for Employees — EU AI Act Training — preview poster
Quick answer

Does the AI Literacy course satisfy EU AI Act Article 4 training duties?

AI Literacy for Employees is built around the Article 4 AI-literacy duty the EU AI Act places on organisations deploying AI systems. It covers the four risk tiers, AI failure modes, confidential-data handling and deepfake detection in 41 minutes across 34 lectures, with a scenario quiz per section that doubles as training-record evidence. Whether it fully satisfies your obligations depends on your context.

Last reviewed August 2026
Outcomes

What you'll learn

Understand what AI and generative AI really are — and are not — in plain, non-technical language.
Use AI where it genuinely helps, and keep a human in the loop on everything it produces.
Spot AI failures — hallucination, bias and stale knowledge — and verify anything checkable.
Protect confidential data: know what never to paste into AI tools, and how to surface shadow AI.
Detect deepfakes and AI phishing, and verify sensitive requests out-of-band before acting.
Know the EU AI Act's four risk tiers and your Article 4 duties as someone who uses AI at work.
Curriculum

Course content

10 sections · 34 lectures · 41m total length

1. Welcome & why you are here
Welcome to the course (0:40)The law in plain language (2:02)How this course works (0:44)Section quiz
2. What AI actually is
Meet the Intern (1:46)AI vs automation vs "just software" (1:25)How machines "learn" (1:25)The AI already in your workday (1:11)Section quiz
3. How generative AI works
The next-word machine (1:16)Why it sounds so confident (1:14)Where the words came from (1:17)Pictures, voices, video — same trick (1:18)Section quiz
4. What AI is great at
The safe wins (1:06)Your role, your use-cases (1:15)Human in the loop (1:13)Section quiz
5–10. Failures, data, deception and the Act
Hallucination, bias and stale knowledgeConfidential data and the never-paste listShadow AIDeepfake video calls and AI phishingThe four risk tiersYour personal AI Playbook: Verify, Protect, Disclose, Watch for bias, Stay in the loop
About

About this course

AI is already part of your workday — in your inbox, your documents, your meetings, and the tools your company relies on. Under the EU AI Act (Article 4), organisations must ensure the people who use AI actually understand it. This course delivers exactly that: clear, practical AI literacy for every employee, with no jargon and no technical background required.

Through short, friendly lessons built around a recurring cast and real-world case files, you go from "AI is magic" to a genuine, confident understanding of what these tools do, where they help, and where they fail.

Every section ends with a short, scenario-based quiz, and the whole course doubles as training-record evidence for Article 4 compliance.

Whether you work in HR, finance, marketing, operations, support or management, you finish able to use AI at work safely, effectively and responsibly.

This course contains the use of artificial intelligence. The animated visuals and voice narration are AI-generated; every lesson is scripted, fact-checked and quality-reviewed by the instructor.

Who it's for

  • Employees at any organisation that uses AI who need practical AI literacy under the EU AI Act (Article 4).
  • Non-technical staff across HR, finance, marketing, operations, support and admin.
  • Managers and team leads responsible for AI-literacy training records and compliance evidence.
  • Anyone who wants to use AI tools at work safely, effectively and responsibly.

Requirements

  • No technical or coding background needed — this course is designed for every employee.
  • Just a willingness to apply simple, practical habits to how you use AI at work.
Answers

Questions about this course

More training

Other courses we publish

Free2 hours on-demand video

Cyber Security for Beginners: Types of Cyber Attacks

Spot phishing, ransomware and 18 more attacks through real, everyday scenarios — no tech background needed.

View course Udemy Personal Plan3.5 hours on-demand video

Salesforce for Beginners: The Complete Introduction to CRM

Master Salesforce CRM fundamentals: Sales Cloud, Service Cloud, Automation, Security, Reports, AI & Admin Certification.

View course

Need the Salesforce work as well as the training?

Get a scoped quoteSee all solutions