Salesforce decisions, argued in public
Practical writing from the consultants doing the work — costing, scoping, migration and AI, with the trade-offs left in.
Salesforce Unveils 'Headless 360' at True to the Core 2026
Salesforce CTO Parker Harris announced 'Headless 360,' a strategic shift making all Salesforce functionality accessible via APIs, CLI, and Model Context Protocol (MCP) tools. This initiative ensures t
How to Configure Salesforce Health Cloud to Improve Patient Engagement
A practical guide to setting up Health Cloud with care plans, patient timelines, and Einstein AI to streamline patient communication and improve satisfaction scores.
Salesforce and IBM Expand Strategic Partnership for Trusted AI and Data
Bridge the gap between legacy data and modern CRM. Learn how the Salesforce and IBM partnership leverages Watsonx to transform enterprise intelligence.
Spring '26 Security: Mandatory Migration to External Client Apps (ECA) Enforced
Salesforce has officially restricted the creation of new Connected Apps in favor of External Client Apps (ECA). IT leaders must audit legacy integrations and migrate to the modernized OAuth framework
Salesforce Positions Slackbot as the 'Front Door' to the Agentic Enterprise
Explore how Salesforce Agentic AI turns Slack into a powerful orchestration layer. Learn why Marc Benioff is betting on autonomous agents to redefine the modern enterprise.
Salesforce Overhauls Slack with 30+ New AI-Powered Features
Salesforce transforms Slack into an AI-powered command center with 30+ new features. Learn how to eliminate the toggle tax and boost ROI with autonomous agentic tools.
Salesforce and Veterans Health Administration Deploy Agentforce Across 150+ Medical Centers
Salesforce and the VHA are rolling out an 'agentic operating system' to support veteran care and incident response using real-time data and AI-driven automation. This large-scale deployment demonstrat
Salesforce Spring '26 Release: The Shift to the 'Agentic Enterprise'
Discover how the Salesforce Spring '26 Release is redefining CRM with autonomous AI agents. Learn what the shift to the Agentic Enterprise means for your business strategy.
Salesforce Makes Agentforce Free for SMB Suites
Salesforce brings Agentforce to SMBs for free. Learn how Starter and Pro Suites now leverage autonomous AI to drive growth and efficiency.
Salesforce Launches Agentforce for Communications
Discover how Salesforce Agentforce for Communications uses autonomous AI to revolutionize telecom CX. Reduce churn and automate complex workflows with industry-specific logic.