Salesforce decisions, argued in public
Practical writing from the consultants doing the work — costing, scoping, migration and AI, with the trade-offs left in.
Salesforce Spring '26 Release: The Shift to the 'Agentic Enterprise'
Discover how the Salesforce Spring '26 Release is redefining CRM with autonomous AI agents. Learn what the shift to the Agentic Enterprise means for your business strategy.
Salesforce Makes Agentforce Free for SMB Suites
Salesforce brings Agentforce to SMBs for free. Learn how Starter and Pro Suites now leverage autonomous AI to drive growth and efficiency.
Salesforce Launches Agentforce for Communications
Discover how Salesforce Agentforce for Communications uses autonomous AI to revolutionize telecom CX. Reduce churn and automate complex workflows with industry-specific logic.
How Salesforce Admins Can Upgrade Screen Flows With Spring ’26
By now, I’m sure you’ve read about the new Flow features coming in the Spring ‘26 release, but I thought it might be helpful to see them put to use. In this demonstration, I’ll be upgrading an expense
Build With Confidence: Inside the New Agentforce Builder
Salesforce has launched the new Agentforce Builder, a brand-new experience for building agents powered by an enhanced version of the Atlas Reasoning Engine. For admins, this new builder represents a m